THOMAS KAUFMANN

PINNACLE INVESTMENTS

- January 2006 - November 2009

• President and CEO, Real Estate and Equity Investments
• Entrepreneur that created a $5 million investment company that invests and manages real estate, equities, and other businesses. Responsible for achieving profitability, developing budgets, and deploying capital.
• Created an intelligent capital decision model achieving 20% ROI and net cash flow positive investments resulting in accelerating profitability
• Implemented a cost control and contract management system generating over $0.5 million in savings and increasing margins by 25%
• Instituted a quality control program that eliminated errors and reduced rework resulting in a high level of customer satisfaction and superior vendor identification.

AT&T

Project Manager - January 1988 - January 2006

• As a consistently top performing professional Project Manager, I led and matrix managed a team of functional area supervisors responsible for deploying large scale technology projects with up to $100M budgets involving multiple systems, networks, databases, and processes.
• Led a high performing team that deployed a $10 million network disaster recovery solution enabling customers to avoid service interruptions, generated $12 million in annual revenues.
• Deployed projects involving detailed technical requirements and complex network software upgrades reducing service outages by 80% and retaining $25 million in annual revenue.
• Led a high specialized technical team responsible for migrating customer networks and upgrading service netting $22 million in new revenue. Projects include defining requirements, understanding work process flows, creating GANNT charts, PERT diagrams defining Critical Path tasks.
• Accurately assessed and deployed resources, designed and implemented systems to meet customer requirements. Excellent leadership, analytical, and conflict resolution skills.
• Worked with complex network systems, provisioning and ordering, maintenance, legal and regulatory, and lifecycle issues. Authored a detailed plan of work, defined processes, tracked issues, led and facilitated meetings.

AT&T Marketing

Product Manager - January 1991 - January 1994

• Launched market entry for AT&T's Local Service market introduction, on a state by state basis as an Offer Manager for Local Services. Created new voice and data service offerings.
• Responsible for a $50 million voice and data revenue commitment
• Directed project managers and interfaced with all necessary strata and regional support teams on product, sales, and customer care readiness. Instrumental in garnering $15 million in new service revenues.
• Created a new disaster recovery product enabling customers to route 800 numbers in real time to avoid service interruptions. Generated $10 million in new revenue.
• Collected market and offer information to develop state specific market service descriptions, supplying the state tariff, legal and project planning teams.
• Acted as Content Manager in the development of AT&T's internal Web development and Intranet for Local product information and Customer Care process documentation en-route to an E-Care business model for the future.
• Created and managed a team of Subject-Matter-Experts for assisting Sales with product launch and order input and customer satisfaction issues delivering $3 million in annual revenue

AT&T

Account Executive - January 1988 - January 1991

• supporting global business customers.
• Responsible for managing, maintaining, and growing the customer relationship to achieve a monthly sales quota. Sold a cumulative $100+ million territory in revenue through a variety of services from voice networking, international sales, audio conferencing, call center development and data networking applications.
• Consultative selling of network voice and data services to businesses customers. Sold Web based eCommerce business applications.
• Top 1% of sales performers. Consistently exceeded forecast objectives in the form of win-back revenue and account growth.