Marcia Rommal

Wash Depot

Cashier - March 2010 - Present

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Answer customers' questions, and provide information on procedures or policies.
• Process merchandise returns and exchanges.
• Request information or assistance using paging systems.

Valero Retail Holdings

Customer Service Representative - August 2008 - Present

• Organizational skills and multitasking abilities to both meet customer service standards as well as meet task objectives related to store operation.
• Day-to-day service to retail customers.
• Operation of cash registers, money order, fax, and Lotto machines.
• Training of new associates.
• Responsibility for and reconciliation of safe funds.
• Set and reset Planograms.
• Compute charges for merchandise or services and receive payments.
• Recommend and provide advice on a wide variety of products and services.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• Solicit sale of new or additional services or products.
• Receive and respond to customer complaints.

Link Staffing Services

Administrative Assistant/Hostess/Proofreader - August 2007 - April 2009

• Administrative responsibilities for numerous companies as needed per assignment.
• Registered name and contact information for citizens attending community awareness meetings related to major highway project.
• Proofread and entered into database community comments related to major highway project.

Aegis Mortgage Corporation

Compliance Analyst - September 2004 - August 2007

• Utilized Microsoft Access to update and maintain a database of required mortgage disclosures.
• Reviewed disclosure databases and documents to simplify use of the database and create clearer, more useful reports for upper management.
• Created and maintained database to track examination violations. This database was eventually expanded to incorporate the state examination schedule as well as tracking and reporting violations.
• Special projects including utilizing MS Excel to streamline the review process from a paper-based, general review sheet to an electronic, specified review document. This review document was designed to automatically create a basic report for management to track violations by subsidiary and branch office.
• Reviewed closed loans for compliance with federal and state regulations based on deficiencies found during compliance examinations conducted by state regulatory agencies.
• Review and analyze new, proposed, or revised laws, regulations, policies, and procedures to interpret their meaning and determine their impact.
• Prepare reports, exhibits and other supporting schedules that detail an institution's safety and soundness, compliance with laws and regulations, and recommended solutions to questionable financial conditions.
• Review audit reports of internal and external auditors to monitor adequacy of scope of reports or to discover specific weaknesses in internal routines.

Chase Mortgage Corporation

Office Manager - August 2003 - September 2004

• Ensured the smooth daily operation of a branch office including information back up, accounts payable and receivable, personnel management, creating and issuing appropriate reports to upper management, and set up of loan files for processing.
• Management of loan files and initial disclosure packages for the branch loan officers.
• Monitor the facility to ensure that it remains safe, secure, and well-maintained.
• Prepare and review operational reports and schedules to ensure accuracy and efficiency.
• Acquire, distribute and store supplies.
• Hire and terminate clerical and administrative personnel.
• Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
• Manage leasing of facility space.

First Nationwide Mortgage Corporation

Compliance Analyst/Database Administrator - September 1998 - July 2003

• Developed, maintained, and monitored Access databases to keep track of consumer complaints, appraisal requests, and rescission repair issues. Created reports in Access for upper management.
• Researched and responded to consumer complaints as well as internal requests for regulatory information.
• Approved and maintained up-to-date information on New York State Approved Attorneys utilizing MS Excel.
• Initially responsible for licensing activities requiring investigation of licensing requirements in each registered state and complying with state and federal requirements, ensuring that appropriate applications and annual reports were submitted in a timely manner.
• Review and analyze new, proposed, or revised laws, regulations, policies, and procedures to interpret their meaning and determine their impact.
• Recommend actions to ensure compliance with laws and regulations, or to protect solvency of institutions.
• Prepare reports, exhibits and other supporting schedules that detail an institution's safety and soundness, compliance with laws and regulations, and recommended solutions to questionable financial conditions.

Adecco Temporary Services

Administrative Assistant/Office Manger/Database Ad - January 1995 - September 1998

• Database Administrator utilizing Access to track and report consumer complaints.
• Office Manager to GM/PEPCO on their joint electric vehicle PrEView Drive Program - Coordinated public relations events, scheduling of vehicles and test drivers.
• Administrative support to Keane Federal Systems on Y2K project.
• Customer Service Representative in the Customer Service-Correspondence Department at FNMC.
• Review procedures in database management system manuals for making changes to database.