Lars Ray

Network Data Services

Manager Engineering & Implentation - January 2011 - Present

• Project manage Mobility network implementation in Wetern Region for tier 1 client.

Zero Chaos

Telecommunications Contract Consultant - January 2010 - Present

• Contract to Ericsson to assist in purchased Nortel CDMA element rebranding efforts

Nortel Networks

Sr. Manager, Engineering Center of Excellence - January 2008 - January 2010

• Reporting to the Senior Vice President of Enterprise Solutions and CoE Executive Director, provide strategic, operational, analytical and technical leadership for engineering and customer support teams supporting $2B+ revenues throughout North America, Central and Latin America.
• - Monitored functional departments to ensure that they efficiently and effectively provide needed services while staying within budgetary limits and operating targets
• - Led team of 50 professionals, including organization leaders, to deliver CoE growth and performance targets
• - Performed strong collaboration, influencing and facilitation skills between Nortel executives and representatives of Mexican Departments of Labor and Economic Development
• - Achieved organizational goals by effectively working in a matrix management and leadership environment
• - Elevated organizational synergies to achieve operational results and customer expectations
• - Successfully cultivated collaborative relationships with engineering teams, design teams, and other technical groups to ensure maximum product coverage and input
• Key Accomplishments:
• - Created and sustained relationships with prominent Mexican officials, Nortel executive leadership, and the State of Texas Embassy located in Mexico City, DF, Mexico, resulting in reduced business taxation
• - Innovatively established New Grad Professional Development rotation program without acquiring 23 additional CoE headcount or the associated costs
• - Realized and exceeded process cost reduced targets by an estimated $40K through re-engineered processes
• - Reduced project operational costs by $21.5K (52%) through effective resource reallocation and negotiations with various organizational leaders and Mexican government agencies

Nortel Networks

Manager, Methods Introduction Leader - June 1999 - December 2007

• Lead the CDMA unit to maximize efficiency and effectiveness to meet and exceed new product introduction deliverables, including technical publications and user documentation, supporting the Enhanced Base Station Controller (EBSC) platform.
• - Achieved full project introduction expectations through diversified and creative budget allocations
• - Successfully led daily project and departmental activities for 15 remotely located direct reports
• - Re-engineered processes resulting in 0% documentation caused deployment outages
• - Performed employee development activities resulting in 7/15 employee promotions to other high-value positions
• Key Accomplishments:
• - Succeeded in redefining and engineering EBSC platform to win the greater China market deployments
• - Performed project risk mitigation to ensure the generation of $46 million in newly captured revenues
• - Achieved repeated ISO Quality Excellence ratings from both internal and external audits

Nortel Networks

Sr. Engineer, Global Methods Development - May 1997 - June 1999

• Produce wireless portfolio technical publications and user documentation in support of product deployment activities.
• - Created strong collaborative relationships with engineering teams, design teams, and other technical groups to ensure maximum product coverage and input
• - Evaluated and recommended installation tools, processes and procedures contributing to 7% cost avoidance with initial product release
• Key Accomplishments:
• - Designed “non-intrusive” upgrade methodologies which reduced project development costs by $12K
• - Engineered installation methods for new “first-in-market” CDMA applications on Enterprise SL-1 PBX platform.

Nortel Networks

Field Supervisor, Wireless Installation - August 1994 - May 1997

• Serve as SME and site leader of telecommunication switching networks while performing installation and integration activities to completion.
• - Supervised installation crews, managed job budgets, and delivered K date requirements at or above customer expectations
• - Ensured peak network performance by mitigating project, technical, and network issues
• - Pursued strong customer relations to ensure overall service and purchase satisfaction, as reflected by customer comment surveys
• Key Accomplishments:
• - Consistently obtained a 10-12% return on project budgets through improved installation efficiencies
• - Provided key deployment process improvements leading to promotion into Methods Introduction team