Objective
PROFILE SUMMARY
Operations Management Professional with extensive background in the Travel and Tourism
industry. Skilled in directing transportation administration, from planning and
scheduling, to regulation compliance documentation, through completion. A service-
oriented leader who ensures consistent and accurate training of travel operators, leading
to an improved customer experience and ultimately enhanced business.
Work Experience
Owner / Operations Manager
MOTOR COACH INDUSTRIES ENTERTAINMENT January 2003 - November 2009 (6 years 10 months)
Managed day-to-day operations of a motor coach service company.
Provided personal service to entertainment acts including musical groups, ensuring safe
and timely tour-related transportation.
Structured routing schedules throughout the US and Canada that effectively utilized time
and resources.
Performed regular vehicle maintenance on coach valued at $700k, adhering to and complying
with all DOT regulations.
Director of Operations
PIONEER TOUR & TRAVEL, Houston January 1990 - January 2003 (13 years)
Oversaw the activities of 125 employees across 5 corporate locations. Supervised the
usage of 60 coaches valued at $20M.
Screened, hired, and onboarded all drivers, ensuring complete and accurate training.
coach maintenance and customer service.
Completed DOT and OSHA reports, confirming that all compliance documentation was
accessible at all times.
Assumed responsibility for all Risk Management and Workers Compensation issues, achieving
timely resolutions.
Operations Manager
KERRVILLE BUS COMPANY January 1980 - January 1990 (10 years)
Directed operations of commuter transportation system, including 125 coach operators.
Distributed and enforced all operator schedules, resulting in adequate and consistent
coverage for each shift.
Performed troubleshooting of any routing issues, ultimately leading to an improved
customer
Construction Engineer Foreman
UNITED STATES ARMY January 1970 - January 1979 (9 years)
Managed 40 craftsmen in the buildings trade. Served as Heavy Equipment Supervisor,
training operators in proper maintenance of wheeled and track equipment.
Education
Frankfurt American High School
Diploma - Business Administration
Park Crown College
US ARMY Ft Bliss, Elpaso, Texas
Lorenz University
August 1990 - November 2009 (19 years 3 months)
Bachelor's degree - Transportation