CA Williams

Independent Consultant

Project Manager/Business Analyst Senior Consultant - June 2006 - Present

• Managing system development and non-technical projects having responsibility for planning, execution, control, reporting, processes and relationship management.
• Performing as the lead point of contact for all communication (in meetings, via telephone, fax, and email).
• Participating in strategic initiative planning as appropriate.
• Developing communication, issue, risk, change, transition and support plans for client engagements.
• Gathering and documenting functional requirements; producing project documentation and project deliverables.
• Facilitating stakeholder engagement meetings (employees, customers and business partners).
• Performing function, process and role mapping.
• Educating, coaching and mentoring colleagues and staff.
• Performing business analysis to develop a solid understanding business issues and challenges of client's organization and industry.
• Initiating and maintaining engagement with IT team members and business users to manage change controls, assess impact, determine prioritization and to conduct reviews.
• Managing quality by ensuring project control and project management methodologies are followed.
• Insuring project deliverables are on time and on budget while meeting/exceeding customer satisfaction expectations.
• Performing requirements gathering, advising clients on available alternatives and helping to identify the optimal solution.
• Performing analysis of proposed solution(s), associated gaps and generating alternative(s) when appropriate.
• Defining project scope and objectives, developing work plans, schedules, estimates, resource plans and status reports.
• Reporting on project outcomes, new developments, issues, changes and any other relevant matters pertaining to the progress of the project and client satisfaction.
• Monitoring development process and managing scope changes.
• Convergence Coaching

Convergence Coaching

Senior Consultant - January 2006 - June 2006

• Developing processes and procedures internally and externally which centered around developing new products and services for clients.
• Contacting and negotiating with vendors to produce a new online training product to provide additional professional development opportunities for clients.
• Researching and advising clients on industry best practices.
• Developing a solid understanding the business issues and challenges of each client's organization and industry.
• Identifying client's organizational strengths and weaknesses and suggesting areas of improvement.

Heritage Health Systems

Project Manager - April 2004 - January 2006

• Translating business requirements to technical specifications and designs by acting as an interface between the business community and developers.
• Conducting overall project management in the development and implementation of a custom CRM system and the identification, analysis and deployment of any new technologies to improve current business processes.
• Assisting business units in identifying and designing opportunities for operational improvement, enabled by improved systems configuration, deployment, acquisition or development.
• Evaluating business processes throughout the company and developing workflow processes?and applications to streamline them.
• Recommending, planning, directing and coordinating activities of projects varying in size to ensure that goals and objectives of the projects were accomplished within the target timeframe and in a cost-effective manner.
• Reporting project metrics to the PMO Manager, internal clients and other stakeholders.
• Conducting exit gate reviews before proceeding to the next project phase.
• Acting as a liaison between the project team and business community to ensure business continuity.

Trade Ranger

Project Manager - July 2001 - Present

• Serving as the primary consultant for client integration activities by performing requirements gathering, business
• analysis of current state, directing the future-state design, development, and implementation of technological solutions and new work processes.
• Facilitating meetings, business process reengineering and mapping sessions.
• Managing projects with responsibility for authoring project plans, defining and allocating tasks, establishing priorities, and directing the project team efforts in system implementations to facilitate B2B order management via the Internet.
• Managing scope change, risk, action item tracking, status reporting and issue resolution.
• Acting as a liaison between the Information Technology group and business groups to facilitate successful project completion.
• Managing the activities of channel partners as they related to integration and testing.
• Mentoring junior team members.

Compaq Computer Corporation

Business Systems Analyst V/Project Manager - February 2000 - July 2001

• Analyzing current state vs. future state design.
• Developing project plans for design, development and testing resources.
• Executing plans focused around supply chain optimization.
• Coordinating the efforts of other business systems analysts, system administrators and database analysts to ensure that planning was appropriate to the task, project milestones and deadlines were met and that projects were completed as planned.
• Performing status reporting, issue management, and communications for system and process implementations within the Supply Chain Systems Organization.
• Translating business requirements to system specifications and designs by acting as an interface between the business community and the project team.
• Creating project documentation such as statements of work (SOW), engineering design documents and gap documents.

Independent Consultant

Business Analyst - July 1999 - February 2000

• Future-state design requirements gathering.
• Researching best practices.
• Producing technical documentation for systems and processes.
• Developing future state roles/responsibilities.
• Developing future state performance metrics.
• Identifying data volumes related to Procurement transactions.
• Identifying possible project issues related to existing processes or political climate.

Ernst & Young LLP

Senior Consultant - July 1997 - July 1999

• Supply Chain optimization (South America, Europe & North America). Applying client-specific solutions for processes using the SAP R/3 system.
• Gathering future-state design requirements.
• Developing vendor performance metrics.
• Identifying procurement department KPIs, resource roles & responsibilities (South America, Europe & North America).
• Analyzing data volumes related to procurement transactions.
• Developing test plans and scripts, data conversion plans & defect tracking procedures.
• Prototyping and configuring system according to client specifications.